Cleary Jessika, Meunier Sophie, Roberge Camille, Lauzier-Jobin François
Université du Québec à Montréal, Québec, Canada.
Université de Sherbrooke, Québec, Canada.
Sante Ment Que. 2023 Spring;48(1):147-166.
Anxiety and depression are among the most common mental disorders in the workplace and represent one of the leading causes of disability among workers. Symptoms related to these disorders have important repercussions for workers and organizations, such as a decrease in job satisfaction, as well as various difficulties in functioning at work (e.g., presenteeism, absenteeism). Social support from colleagues and relatives represents a promising lever to support the numerous workers living with symptoms of depression or anxiety. Objective The aim of this study was to identify the social support practices of relatives and colleagues that are perceived as being beneficial to the work functioning of individuals with anxiety or depressive symptoms. Method To do this, we conducted semi-structured interviews with workers presenting symptoms of anxiety or depression (n=25) in order to explore their experiences regarding the social support they received. A 6-step thematic analysis was then performed. Results The results of our research identified 30 social support practices and grouped them into 5 broad functions: friendship (e.g., laughing with colleagues, contacting loved ones through technology or social networks during working hours), emotional support (e.g., listening, resolving conflicts quickly), social support (e.g., sharing experiences with others), instrumental support (e.g., helping with work-related or non-work-related tasks), informational support (e.g., giving advice to help reduce anxiety or depressive symptoms), and validation (e.g., normalizing or de-dramatizing situations). Conclusion In short, this study provides a relevant portrait of the various social support practices that relatives and colleagues can put forward to promote the functioning of workers presenting symptoms of anxiety or depression.
焦虑和抑郁是职场中最常见的精神障碍之一，也是导致员工残疾的主要原因之一。与这些障碍相关的症状会给员工和组织带来重大影响，比如工作满意度下降，以及工作中出现各种困难（如出勤主义、旷工）。同事和亲属的社会支持是帮助众多有抑郁或焦虑症状员工的一个有前景的手段。目的 本研究旨在确定亲属和同事的哪些社会支持行为被认为有助于有焦虑或抑郁症状个体的工作表现。方法 为此，我们对有焦虑或抑郁症状的员工（n = 25）进行了半结构化访谈，以探究他们在获得社会支持方面的经历。然后进行了六步主题分析。结果 我们的研究结果确定了30种社会支持行为，并将它们归为5大类功能：友谊（如与同事一起欢笑、在工作时间通过技术手段或社交网络与亲人联系）、情感支持（如倾听、快速解决冲突）、社交支持（如与他人分享经历）、工具性支持（如帮助处理与工作相关或与工作无关的任务）、信息支持（如提供建议以帮助减轻焦虑或抑郁症状）和确认（如使情况正常化或淡化戏剧性）。结论 简而言之，本研究提供了一幅相关的图景，展示了亲属和同事可以提出的各种社会支持行为，以促进有焦虑或抑郁症状员工的工作表现。
