From the Department of Physical Medicine and Rehabilitation, UT Southwestern Medical Center, Dallas, Texas (BW); Department of Research, Craig Hospital, Englewood, Colorado (CO); UT Southwestern Medical School, Dallas, Texas (SA); Brain Injury Research Center, TIRR Memorial Hermann Research Center, Houston, Texas (SBJ); Department of Physical Medicine & Rehabilitation, UT Health Sciences Center at Houston, Houston, Texas (SBJ); Department of Physical Medicine & Rehabilitation, UT Southwestern Medical Center, Dallas, Texas (SBJ, RK, JS, SB); Department of Psychiatry, UT Southwestern Medical Center, Dallas, Texas (JS).
Am J Phys Med Rehabil. 2024 Nov 1;103(11):1012-1016. doi: 10.1097/PHM.0000000000002500. Epub 2024 Mar 19.
The aim of the study is to explore the usability of and satisfaction with telerehabilitation services provided to rehabilitation patients with various diagnoses at two large urban medical facilities during the COVID-19 pandemic.
This was a usability study and all patients that received telerehabilitation services from March 2020 to November 2021 were included. Of the 4070 surveys sent via mail or email links to REDCap, 405 were completed (10% response rate). Participants completed demographic surveys, surveys on the telerehabilitation visit characteristics, telerehabilitation usability, and overall satisfaction with the visit.
Patients were mostly women (64.4%), White, non-Hispanic (74.3%), and English-speaking (99%). Most patients were seen via telerehabilitation due to COVID-19 restrictions (37.1%). Patients were generally satisfied with their telerehabilitation visit (3.64 out of 4). Additionally, patients generally found telerehab to be useful (6.4 out of 7), easy to use (6.3 out of 7), effective (6.2 out of 7), satisfactory (6.3 out of 7), and comparable to in-person visits (6.5 out of 7).
Patients generally reported feeling satisfied and comfortable with telerehabilitation visits and felt that they were comparable to in-person visits. Future research should examine the impact of socioeconomic factors on telerehabilitation use, with a focus on education level and non-English speakers.
本研究旨在探讨在 COVID-19 大流行期间，两家大型城市医疗机构为接受各种诊断的康复患者提供远程康复服务的可用性和满意度。
这是一项可用性研究，纳入了 2020 年 3 月至 2021 年 11 月期间接受远程康复服务的所有患者。在通过邮件或电子邮件链接发送给 REDCap 的 4070 份调查中，有 405 份完成（响应率为 10%）。参与者完成了人口统计学调查、远程康复访问特征、远程康复可用性以及对访问的总体满意度调查。
患者主要为女性（64.4%）、白人、非西班牙裔（74.3%）和英语使用者（99%）。由于 COVID-19 限制，大多数患者通过远程康复进行就诊（37.1%）。患者对他们的远程康复访问总体上感到满意（得分为 3.64 分）。此外，患者普遍认为远程康复具有实用性（得分为 6.4 分）、易用性（得分为 6.3 分）、有效性（得分为 6.2 分）、满意度（得分为 6.3 分），并且与面对面访问相当（得分为 6.5 分）。
患者普遍报告对远程康复访问感到满意和舒适，并且认为它们与面对面访问相当。未来的研究应研究社会经济因素对远程康复使用的影响，重点关注教育水平和非英语使用者。
