工作-家庭冲突在工作场所暴力对工作满意度和离职意愿影响中的中介作用：土耳其医护人员的一项研究
The mediation role of work-family conflict in the effect of workplace violence on job satisfaction and intention to leave: a study on health care workers in Turkey.
作者信息
Tutan Abdulhamit, Kökalan Özgür
机构信息
Graduate Education Institute, Istanbul Sabahattin Zaim University, Istanbul, Türkiye.
Department of Business Administration, Istanbul Sabahattin Zaim University, Istanbul, Türkiye.
出版信息
Front Psychol. 2024 Apr 8;15:1322503. doi: 10.3389/fpsyg.2024.1322503. eCollection 2024.
BACKGROUND
This study aims to determine how workplace violence experienced by healthcare workers in Turkey affects their job satisfaction and intention to leave. It also examines the mediating role of employees' work-family conflict between these effects.
METHODS
The PROCESS method was used in the study. The research was conducted on 595 health workers in three public hospital affiliated with the Istanbul Provincial Health Directorate. The convenience sampling method was used in the selection of the participants.
RESULTS
As a result of the analysis, it was determined that there is a positive, significant, moderate ( = 0.35, < 0.01) relationship between workplace violence and work-family conflict, and a negative, significant and weak relationship between workplace violence and job satisfaction ( = -0.27, < 0.01), there is a positive, significant, and weak ( = 0.26, < 0.01) relationship between workplace violence and intention to leave. In addition, there is a negative, significant, and weak ( = -0.27, < 0.01) relationship between work-family conflict and job satisfaction, and a positive, significant, and weak ( = 0.28, < 0.01) relationship between work-family conflict and intention to leave. Workplace violence had significant and negative effects on the employees' job satisfaction and significant and positive effects on the intention to leave and work-family conflicts.
DISCUSSION
As a result of the mediating variable analysis, it was determined that work-family conflict has a partial mediator role in the relationship between workplace violence, job satisfaction, and intention to leave. The results are very important, especially for managers working in the healthcare sector. Reducing workplace violence against healthcare personnel will contribute to increasing productivity in the sector and providing better quality service to the healthcare sector.
背景
本研究旨在确定土耳其医护人员所经历的工作场所暴力如何影响他们的工作满意度和离职意愿。同时，研究还考察了员工工作-家庭冲突在这些影响之间的中介作用。
方法
本研究采用了PROCESS方法。研究对象为隶属于伊斯坦布尔省卫生总局的三家公立医院的595名医护人员。参与者的选取采用了便利抽样法。
结果
分析结果显示，工作场所暴力与工作-家庭冲突之间存在正向、显著且中等强度的关系（r = 0.35，p < 0.01），工作场所暴力与工作满意度之间存在负向、显著且较弱的关系（r = -0.27，p < 0.01），工作场所暴力与离职意愿之间存在正向、显著且较弱的关系（r = 0.26，p < 0.01）。此外，工作-家庭冲突与工作满意度之间存在负向、显著且较弱的关系（r = -0.27，p < 0.01），工作-家庭冲突与离职意愿之间存在正向、显著且较弱的关系（r = 0.28，p < 0.01）。工作场所暴力对员工的工作满意度有显著的负面影响，对离职意愿和工作-家庭冲突有显著的正向影响。
讨论
中介变量分析结果表明，工作-家庭冲突在工作场所暴力、工作满意度和离职意愿之间的关系中具有部分中介作用。这些结果对于医疗行业的管理人员尤为重要。减少针对医护人员的工作场所暴力将有助于提高该行业的生产力，并为医疗行业提供更高质量的服务。
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