Department of Psychology, North Carolina State University, Raleigh, NC, USA.
Department of Psychology, Colorado State University, Fort Collins, CO, USA.
Ergonomics. 2024 Nov;67(11):1535-1552. doi: 10.1080/00140139.2024.2342436. Epub 2024 May 10.
The concepts of automation trust and dependence have often been viewed as closely related and on occasion, have been conflated in the research community. Yet, trust is a cognitive attitude and dependence is a behavioural measure, so it is unsurprising that different factors can affect the two. Here, we review the literature on the correlation between trust and dependence. On average, this correlation across people was quite low, suggesting that people who are more trusting of automation do not necessarily depend upon it more. Separately, we examined experiments that explicitly manipulated the reliability of automation, finding that higher automation reliability increased trust ratings twice as fast as dependence behaviours. This review provides novel quantitative evidence that the two constructs are not strongly correlated. Implications of this work, including potential moderating variables, contexts where trust is still relevant, and considerations of trust measurement, are discussed.
自动化信任和依赖的概念通常被视为密切相关的，并且在研究界有时会被混淆。然而，信任是一种认知态度，而依赖是一种行为衡量标准，因此不同的因素会影响两者，这并不奇怪。在这里，我们回顾了关于信任和依赖之间相关性的文献。平均而言，人与人之间的这种相关性很低，这表明对自动化更信任的人不一定更依赖它。另外，我们还研究了明确操纵自动化可靠性的实验，发现自动化可靠性越高，信任度的提高速度是依赖行为的两倍。这项研究提供了新的定量证据，表明这两个结构没有很强的相关性。讨论了这项工作的意义，包括潜在的调节变量、信任仍然相关的环境以及信任测量的考虑。
