Wencheslaus Lenis, Mtaya-Mlangwa Matilda, Sohal Karpal S
Department of Orthodontics, Paedodontics and Community Dentistry, School of Dentistry Muhimbili University of Health and Allied Sciences Dar es Salaam Tanzania.
Department of Oral and Maxillofacial Surgery Muhimbili University of Health and Allied Sciences Dar es Salaam Tanzania.
Health Sci Rep. 2024 May 22;7(5):e2101. doi: 10.1002/hsr2.2101. eCollection 2024 May.
Patients' satisfaction with health services is considered an essential element for hospital setup as it measures its performance and quality of care. Thus, evaluation of patients' satisfaction has become a basic concern of clinical practice. This study aimed to assess the satisfaction of patients with the oral health care provided at the University Dental Clinic in Tanzania.
This analytical cross-sectional study targeted all adult patients who sought treatment at the Muhimbili University of Health and Allied Sciences (MUHAS) dental clinic, between December 2019 and August 2020. It utilized a Dental Satisfaction Questionnaire (DSQ) to collect relevant information for this study.
A total of 302 patients participated in this study with male to female ratio of 1:1.54. Their mean age was 35.95 ± (SD = 14.19) years. The mean scores for various domains of satisfaction were; 9.42 ± 2.09 for pain management, 8.11 ± 2.84 for the quality of services, 16.08 ± 2.27 for the cost of service, 7.49 ± 1.94 for satisfaction with accessibility/convenience, and 8.93 ± 2.17 for satisfaction with access to care. The overall mean satisfaction score was 50.03 ± 6.53. Only the education level of the participant was significantly associated with overall satisfaction, with the odds of participants with an education level of less than college, being satisfied with dental service 38% more than those with a college education.
Most of the participants had moderate overall satisfaction with the oral health care provided at the University dental clinic. The level of satisfaction was not determined by the sociodemographic characteristics of the participants.
Patients with oral health problems and staff of the university dental clinic were consulted on the design, delivery, and reporting of the research.
患者对医疗服务的满意度被视为医院建设的关键要素，因为它能衡量医院的绩效和护理质量。因此，评估患者满意度已成为临床实践的基本关注点。本研究旨在评估坦桑尼亚大学牙科诊所提供的口腔医疗服务患者的满意度。
本分析性横断面研究针对2019年12月至2020年8月期间在穆希姆比利卫生与联合科学大学（MUHAS）牙科诊所寻求治疗的所有成年患者。研究使用牙科满意度问卷（DSQ）收集相关信息。
共有302名患者参与本研究，男女比例为1:1.54。他们的平均年龄为35.95±（标准差=14.19）岁。各满意度领域的平均得分分别为：疼痛管理9.42±2.09，服务质量8.11±2.84，服务成本16.08±2.27，对可及性/便利性的满意度7.49±1.94，对获得护理的满意度8.93±2.17。总体平均满意度得分为50.03±6.53。只有参与者的教育水平与总体满意度显著相关，教育水平低于大学的参与者对牙科服务满意的几率比受过大学教育的参与者高38%。
大多数参与者对大学牙科诊所提供的口腔医疗服务总体满意度中等。满意度水平并非由参与者的社会人口统计学特征决定。
就研究的设计、实施和报告咨询了有口腔健康问题的患者和大学牙科诊所的工作人员。
