Allied Health and Human Performance, University of South Australia, City East Campus, Adelaide, South Australia, Australia.
Musculoskeletal Care. 2024 Jun;22(2):e1906. doi: 10.1002/msc.1906.
'Telehealth' online delivery of physiotherapy was the only option during the Covid 19 pandemic in many areas. This was a challenge for physiotherapy training in student clinics where students, clinical educators (CEs) and clients were in three separate locations. The aim of this study was to determine the usability and acceptability of online delivery in a physiotherapy student clinic.
An observational cross-sectional design was used. Clients (adult clients or carers of paediatric clients), students and CEs participated in telehealth physiotherapy appointments over a Telehealth platform called NeoRehab. The three groups were then invited to complete the Telehealth Usability Questionnaire (TUQ). The 21 item TUQ uses a 7-point Likert scale and covers six constructs (Usefulness, Ease of Use, Interface quality, Interaction quality, Reliability, Satisfaction).
Data were analysed from 39 clients, 15 students, and seven CEs. The respective domain scores (SD) for Usefulness [(5.3 (1.5), 5.4 (0.7), 5.1 (0.7)] and Satisfaction [5.1 (1.6), 5.0 (1.0), 5.4 (0.7)] were similarly high across groups, while scores for Reliability [3.7 (1.5), 3.6 (1.0), 3.0 (0.5)] were similarly low across groups. Interface Quality [5.0 (1.5), 4.5 (1.2), 4.1 (0.8)] scores were similarly moderate. Ease of Use [5.6 (1.5), 5.3 (1.0), 4.1 (1.1)] scores were significantly higher in clients than CEs (p = 0.043). Interaction Quality [5.0 (1.4), 3.9 (1.3), 4.2 (0.9)] scores were significantly higher in clients compared with students (p = 0.03).
All groups agreed that the delivery format was useful, easy to use and provided a satisfactory service but was not reliable.
在许多地区，新冠疫情期间，“远程医疗”在线提供物理治疗是唯一选择。对于学生诊所的物理治疗培训来说，这是一个挑战，因为学生、临床教育者（CEs）和客户处于三个不同的地点。本研究旨在确定远程医疗在物理治疗学生诊所中的可用性和可接受性。
采用观察性横断面设计。客户（成人客户或儿科客户的照顾者）、学生和 CEs 通过名为 NeoRehab 的远程医疗平台接受远程医疗物理治疗预约。然后邀请这三组人员完成远程医疗可用性问卷（TUQ）。该 21 项 TUQ 使用 7 点李克特量表，涵盖六个结构（有用性、易用性、界面质量、交互质量、可靠性、满意度）。
从 39 名客户、15 名学生和 7 名 CEs 中分析了数据。各组的有用性[（5.3（1.5）、5.4（0.7）、5.1（0.7）]和满意度[5.1（1.6）、5.0（1.0）、5.4（0.7）]的得分相似，而可靠性得分[3.7（1.5）、3.6（1.0）、3.0（0.5）]在各组中相似较低。界面质量[5.0（1.5）、4.5（1.2）、4.1（0.8）]的得分相似中等。易用性[5.6（1.5）、5.3（1.0）、4.1（1.1）]的得分在客户中明显高于 CEs（p=0.043）。交互质量[5.0（1.4）、3.9（1.3）、4.2（0.9）]的得分在客户中明显高于学生（p=0.03）。
所有组都认为交付格式有用、易于使用且提供了令人满意的服务，但不可靠。
