社会工作者在香港为智障成年人提供服务中与支援工作者合作的经验。
Social Workers' Experiences of Working With Support Workers in Services for Adults With Intellectual Disabilities in Hong Kong.
机构信息
Living with Disability Research Centre, La Trobe University, Bundoora, Victoria, Australia.
Social Work and Social Policy, School of Allied Health, Human Services and Sport, La Trobe University, Bundoora, Victoria, Australia.
出版信息
J Appl Res Intellect Disabil. 2024 Nov;37(6):e13301. doi: 10.1111/jar.13301.
BACKGROUND
Services for adults with intellectual disabilities in Hong Kong have a hierarchical staffing structure. Professional social workers, who performed as mid-level employees, work with frontline support workers to deliver services to clients.
METHODS
This qualitative study explored social workers' experiences of working with support workers through in-depth interviews with 13 participants.
FINDINGS
The study revealed that social workers perceived a significant variation between themselves and support workers in terms of working motivation, values and attitudes towards clients with intellectual disabilities. Despite the hierarchical relationships, social workers and support workers share the power of service decision-making. Social workers used firm and gentle approaches to facilitate changes in practices to uphold service values. These findings were compared with Western literature on this topic, indicating similarities and differences.
CONCLUSION
The organisations need to facilitate an effective collaboration between social workers and support workers to enhance the quality of services for adults with intellectual disabilities in Hong Kong.
背景
香港为成年智障人士提供的服务采用层级式员工配置结构。专业社工作为中层员工与前线支援人员一起为客户提供服务。
方法
本 qualitative 研究通过对 13 名参与者进行深入访谈，探讨了社工与支援人员合作的经验。
结果
研究显示，社工与支援人员在工作动机、对智障人士的价值观和态度方面存在显著差异。尽管存在层级关系，但社工和支援人员共同拥有服务决策的权力。社工采用坚定而温和的方法来推动实践的改变，以维护服务的价值观。这些发现与西方关于这个主题的文献进行了比较，显示出相似之处和差异。
结论
机构需要促进社工和支援人员之间的有效合作，以提高香港成年智障人士服务的质量。
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