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积极主动的员工会察觉到同事的排斥:团队嫉妒的调节作用及生产偏差行为的结果

Proactive employees perceive coworker ostracism: The moderating effect of team envy and the behavioral outcome of production deviance.

作者信息

Liu Cong, Peng Yisheng, Xu Shiyong, Azeem Muhammad Umer

机构信息

Department of Applied Psychology, Rutgers University.

Department of Organizational Science and Communication, George Washington University.

出版信息

J Occup Health Psychol. 2024 Dec;29(6):445-459. doi: 10.1037/ocp0000389. Epub 2024 Oct 7.

DOI:10.1037/ocp0000389
PMID:39374139
Abstract

As the workplace becomes more team based, interpersonal relationships at work are a central topic that affects both employees and the organization. Despite ample evidence showing the detrimental effects of workplace ostracism on employees' health and productivity, why someone is ostracized by others at work warrants more research. Based on social comparison theory, we predict that task proactivity could be perceived negatively and can elicit ostracism from team members; this effect is dependent upon the boundary condition of team envy. Furthermore, perceived coworker ostracism explains why task proactivity may turn into production deviance. We tested these predictions based on data from 630 employees in 131 teams collected in various industries in China. The results showed that individual-level task proactivity positively predicted coworker ostracism perceived by the proactive employee, and this relationship was moderated by team envy. Task proactivity was indirectly and positively related to production deviance via perceived coworker ostracism, especially in teams with high levels of team envy. Based on these results, we suggest that proactive employees need to be aware of possible unexpected interpersonal consequences in the workplace, given that proactive work behaviors may elicit unwanted and unintended treatment from team members. Managers should monitor team contextual factors, which may affect the extent to which good soldiers turn into bad apples. (PsycInfo Database Record (c) 2024 APA, all rights reserved).

摘要

随着工作场所变得更加以团队为基础,工作中的人际关系成为影响员工和组织的核心话题。尽管有充分证据表明工作场所排斥对员工健康和生产力有不利影响,但为何有人在工作中会被他人排斥仍值得更多研究。基于社会比较理论,我们预测任务主动性可能会被负面看待,并可能引发团队成员的排斥;这种效应取决于团队嫉妒这一边界条件。此外,察觉到的同事排斥解释了任务主动性为何可能转变为生产偏差。我们基于从中国各行业收集的131个团队中630名员工的数据对这些预测进行了检验。结果表明,个体层面的任务主动性正向预测了主动员工察觉到的同事排斥,且这种关系受到团队嫉妒的调节。任务主动性通过察觉到的同事排斥与生产偏差间接且正向相关,尤其是在团队嫉妒程度高的团队中。基于这些结果,我们建议积极主动的员工需要意识到工作场所可能出现的意想不到的人际后果,因为积极主动的工作行为可能会引发团队成员不必要和意想不到的对待。管理者应监控可能影响好员工变成坏苹果程度的团队背景因素。(PsycInfo数据库记录(c)2024美国心理学会,保留所有权利)

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