Zou Yehan, Han Xiqing, Yu Xudan, Zhang Yun, Shuai Qinghong
School of Business Administration, Southwestern University of Finance and Economics, Chengdu, China.
School of Information Management, Wuhan University, Wuhan, China.
Front Psychol. 2024 Oct 9;15:1411034. doi: 10.3389/fpsyg.2024.1411034. eCollection 2024.
Many social networking services (SNSs) have features that highlight the common friends of pairs of users. Previous research has examined recommendation systems that use mutual friend metrics, but few scholars have studied how the existence of features related to mutual friends affects users in SNSs. To explore this issue further, we conducted interviews with 22 users of WeChat Moments to investigate how certain rules involving mutual friends affect users and how they deal with the issues that arise due to these rules. We found that the three Moments rules related to mutual friends (response visibility, response notifications, and information dissemination) can cause users to feel jealous, annoyed, and embarrassed. To prevent these negative experiences, users may reduce the amount of information they disclose or the frequency of their interactions in SNSs. Based on these findings, we propose several future directions for scholars and a small number of design suggestions aimed at assisting providers to satisfy users' interaction needs.
许多社交网络服务（SNS）都有突出显示用户对共同好友的功能。先前的研究已经考察了使用共同好友指标的推荐系统，但很少有学者研究与共同好友相关的功能的存在如何影响社交网络服务中的用户。为了进一步探讨这个问题，我们对22位微信朋友圈用户进行了访谈，以调查涉及共同好友的某些规则如何影响用户，以及他们如何处理因这些规则而产生的问题。我们发现，与共同好友相关的三条朋友圈规则（回复可见性、回复通知和信息传播）会导致用户感到嫉妒、烦恼和尴尬。为了避免这些负面体验，用户可能会减少他们在社交网络服务中披露的信息量或互动频率。基于这些发现，我们为学者们提出了几个未来的研究方向，并提出了一些旨在帮助服务提供商满足用户互动需求的设计建议。
