五维度患者体验模型及其在医疗保健中的应用——以脊髓损伤和慢性阻塞性肺疾病为例
The Five-Dimension Patient Experience Model and Its Applications in Healthcare Using the Example of Spinal Cord Injury and COPD.
作者信息
Daleske Carlos Bezos
机构信息
Instituto para la Experiencia del Paciente (IEXP), Majadahonda, Spain.
出版信息
J Patient Exp. 2024 Oct 30;11:23743735241293965. doi: 10.1177/23743735241293965. eCollection 2024.
Abstract
The need for a comprehensive patient experience model across healthcare sectors is crucial. This study introduces IEXP's five-dimension model: physical, emotional, social, cultural, and healthcare. Unlike hospital-centric frameworks, this model acknowledges holistic experiences, vital for chronic conditions. Applied to chronic obstructive pulmonary disease (COPD) and spinal cord injury (SCI), it showcases its adaptability. This model benefits healthcare, patient groups, pharmaceuticals, and medical tech, optimizing care, policy support, adherence, and patient-focused tech. Despite limitations and a chronic condition focus, the model adds value in shaping patient experience cross-sector.
摘要
在各个医疗保健领域建立全面的患者体验模型至关重要。本研究引入了IEXP的五维模型：身体、情感、社会、文化和医疗保健。与以医院为中心的框架不同，该模型认可整体体验，这对慢性病至关重要。应用于慢性阻塞性肺疾病（COPD）和脊髓损伤（SCI）时，它展示了其适应性。该模型有益于医疗保健、患者群体、制药公司和医疗技术，可优化护理、政策支持、依从性以及以患者为中心的技术。尽管存在局限性且侧重于慢性病，但该模型在塑造跨部门患者体验方面具有价值。
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