Department of Nursing, Pokhara Academy of Heakth Sciences.
J Nepal Health Res Counc. 2024 Oct 3;22(2):358-365. doi: 10.33314/jnhrc.v22i02.5128.
Patient satisfaction is an integral component of patient care. This concept has been already integrated in the developed nations and the topic is getting interest in developing nations. Hence attempt has been made to address the satisfaction of the patients in different settings and hospitals. The objective of this study was to assess the satisfaction and likely sociodemographic factors affecting the satisfaction among the outpatients.
A cross-sectional study was conducted among 207 outpatients visiting different departments of the hospital by systematic random sampling method. The satisfaction was assessed by the abbreviated form of Patient Satisfaction Questionnaire-18 and the mean scores of seven domains were obtained.
Mean satisfaction level was 3.53(0.40) out of 5. Highest level of satisfaction was in interpersonal manner domain and the lowest in accessibility and convenience domain. None of the sociodemographic variables was significantly associated with the overall satisfaction (p>0.05). Enrollment into the national health insurance, occupation and educational status of the patients were found to significantly affect one or more domains.
This study showed that the overall satisfaction was fair; hence there is room for improvement for better patient satisfaction. Hospital needs to focus on easy accessibility and convenience of the healthcare facilities and resources to the patients.
患者满意度是患者护理的一个组成部分。这个概念已经在发达国家得到了体现，在发展中国家也越来越受到关注。因此，人们试图在不同的环境和医院中了解患者的满意度。本研究的目的是评估门诊患者的满意度及其可能受到的社会人口学因素的影响。
采用横断面研究方法，通过系统随机抽样法对医院不同科室的 207 名门诊患者进行调查。采用患者满意度问卷 18 项简短形式评估满意度，获得七个领域的平均得分。
满意度平均得分为 5 分中的 3.53（0.40）分。满意度最高的是人际关系领域，最低的是可及性和便利性领域。没有一个社会人口学变量与总体满意度显著相关（p＞0.05）。患者参加国家医疗保险、职业和教育程度显著影响一个或多个领域。
本研究表明，总体满意度尚可，还有进一步提高的空间以获得更好的患者满意度。医院需要关注医疗设施和资源对患者的可及性和便利性。
