Ngo Frances Lois U, Garcia Kristine Eves S, Loquias Monet M, Robles Yolanda R, Capule Francis R
Department of Pharmacy, College of Pharmacy, University of the Philippines Manila.
Acta Med Philipp. 2024 Oct 31;58(19):29-36. doi: 10.47895/amp.vi0.7672. eCollection 2024.
To assess the clients' perceptions of the UP College of Pharmacy (UPCP) Telepharmacy Service on their knowledge, decision-making, and medication safety.
The study employed a cross-sectional design administered through guided voice-call interviews using an online survey questionnaire as the data collection instrument. The inclusion criteria of the study were as follows: (1) must be at least 18 years old, (2) with no cognitive impairment, (3) must have sent a medication-related query in the UPCP Telepharmacy Service between October 2020 and July 2022, and (4) must be contacted through voice call platforms.
A total of 72 respondents participated in the study. Majority were from 30 to 59-year-old age category (51.39%), females (72.22%), from Region IV-A (36.11%), college graduates (44.44%), and with average monthly income of below PhP 11,000 (47.22%). Overall, clients reported very positive perceptions on the drug information advice received (X̅ 4.510) and were very satisfied with the service (X̅ 4.625). They perceived that the advice influenced their decision-making about their medications (X̅ 4.514) and increased their understanding of medication safety (X̅ 4.522). Multiple regression analysis revealed that clients' perception on drug information advice is positively associated with perceived effect on decision-making (r = 0.5033; p = 0.000) and medication safety (r = 0.4320; p = 0.004).
The pharmacist-led drug information service, such as the UPCP Telepharmacy Service, is a helpful program to provide accurate and reliable medication information to clients who need them amidst the increasing accessibility of medical information on the internet. It can help improve knowledge of patients about appropriate use of medicines, drug interactions, and adverse drug reactions that will enable them to make informed decisions regarding their medications, identify the need to consult with healthcare providers, and ultimately ensure medication safety.
评估客户对菲律宾大学药学院（UPCP）远程药学服务在知识、决策和用药安全方面的看法。
该研究采用横断面设计，通过使用在线调查问卷作为数据收集工具的引导式语音电话访谈进行。该研究的纳入标准如下：（1）年龄必须至少18岁；（2）无认知障碍；（3）在2020年10月至2022年7月期间必须在UPCP远程药学服务中发送过与药物相关的咨询；（4）必须通过语音通话平台联系。
共有72名受访者参与了该研究。大多数受访者年龄在30至59岁之间（51.39%），女性（72.22%），来自第四区-A（36.11%），大学毕业生（44.44%），月平均收入低于11,000菲律宾比索（47.22%）。总体而言，客户对收到的药物信息建议给予了非常积极的评价（X̅ 4.510），并对该服务非常满意（X̅ 4.625）。他们认为该建议影响了他们对药物的决策（X̅ 4.514），并增强了他们对用药安全的理解（X̅ 4.522）。多元回归分析显示，客户对药物信息建议的看法与对决策的感知影响呈正相关（r = 0.5033；p = 0.000）以及与用药安全呈正相关（r = 0.4320；p = 0.004）。
由药剂师主导的药物信息服务，如UPCP远程药学服务，是一项有益的项目，可在互联网上医疗信息获取日益增加的情况下，为有需要的客户提供准确可靠的用药信息。它有助于提高患者对合理用药、药物相互作用和药物不良反应的认识，使他们能够就自己的药物做出明智的决策，确定咨询医疗保健提供者的必要性，并最终确保用药安全。
