Nazaryan Lusine, Barseghyan Anush, Simonyan Marta
Academic Researcher and Lecturer, Department of Pharmaceutical Management, Yerevan State Medical University after Mkhitar Heratsi, Yerevan, Armenia.
Associate Professor, Department of Pharmaceutical Management, Yerevan State Medical University after Mkhitar Heratsi, Yerevan, Armenia.
Indian J Public Health. 2024 Oct 1;68(4):545-548. doi: 10.4103/ijph.ijph_935_23. Epub 2024 Dec 13.
In developing countries, consumer awareness about self-medication risks is low. Pharmacists, acting as primary health-care providers, are pivotal in offering pharmaceutical care in these communities. The primary objective of this research was to assess pharmaceutical care provided by pharmacy employees and analyze consumer satisfaction. The survey, conducted from 2021 to 2022 through an anonymous questionnaire, involved 1308 respondents. The study revealed a significant preference for self-medication (56.7%) without seeking professional guidance, attributed to inadequate advice from pharmacy staff, leading to reduced confidence in their recommendations. Improving the professional behavior of the Armenian pharmacy employees through investment in training and guidelines is crucial for their integration into primary health care.
在发展中国家，消费者对自我药疗风险的认知较低。药剂师作为初级医疗保健提供者，在这些社区提供药学服务方面起着关键作用。本研究的主要目的是评估药房员工提供的药学服务并分析消费者满意度。该调查于2021年至2022年通过匿名问卷进行，共有1308名受访者参与。研究发现，由于药房工作人员的建议不足，导致对其推荐的信心降低，56.7%的受访者明显倾向于在不寻求专业指导的情况下进行自我药疗。通过投资培训和制定指导方针来改善亚美尼亚药房员工的专业行为，对于他们融入初级医疗保健至关重要。
