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重返工作岗位之旅:长期病假及重返工作岗位期间员工与雇主之间沟通与协作的经历

The return-to-work journey: experiences with communication and collaboration among employees and employers during long-term sick leave and return-to-work.

作者信息

Kreuger Donny C C, Donker-Cools Birgit H P M, Oomens Shirley, Luymes Clare, Anema Johannes R, Schaafsma Frederieke G

机构信息

Amsterdam UMC location University of Amsterdam, Public and Occupational Health, Amsterdam, The Netherlands.

Amsterdam Public Health research institute, Societal Participation and Health, Amsterdam, The Netherlands.

出版信息

Disabil Rehabil. 2024 Dec 28:1-8. doi: 10.1080/09638288.2024.2446610.

DOI:10.1080/09638288.2024.2446610
PMID:39731517
Abstract

PURPOSE

To explore the experiences of long-term sick-listed employees and those of employers with communication and collaboration during sick leave and the return-to-work (RTW) process.

METHODS

Previously long-term sick-listed employees ( = 9) and employers ( = 9) were interviewed about their experiences with communication and collaboration during sick leave and RTW. Thematic analysis, utilizing patient journey mapping was applied to analyze and map out their experiences.

RESULTS

Three central themes emerged from the analysis: 1. Maintaining communication between employees and employers during early sick leave stages fostered trust and enabled discussions about RTW, lowering the barriers for engaging in RTW activities. 2. Organizing joint meetings involving employees, employers, and occupational health professionals (OHPs) helped align expectations and facilitated shared decision-making to navigate RTW. 3. Both employees and employers reported lacking knowledge of RTW legislation and feeling reliant on OHP guidance to navigate the RTW process.

CONCLUSION

Employees and employers underscored the need to be involved, supported, and well informed during the sick leave and RTW process. Both parties mentioned that early and ongoing communication, joint meetings with OHPs, and information on RTW legislation were important prerequisites.

摘要

目的

探讨长期病假员工以及雇主在病假和重返工作岗位(RTW)过程中的沟通与协作体验。

方法

对之前长期病假的员工(n = 9)和雇主(n = 9)进行访谈,了解他们在病假和RTW期间的沟通与协作体验。采用主题分析法,利用患者旅程地图来分析和梳理他们的体验。

结果

分析得出三个核心主题:1. 在病假早期阶段保持员工与雇主之间的沟通可增进信任,并能就RTW进行讨论,降低参与RTW活动的障碍。2. 组织员工、雇主和职业健康专业人员(OHP)参与的联合会议有助于协调各方期望,并促进共同决策以推进RTW。3. 员工和雇主均表示缺乏RTW立法知识,在RTW过程中依赖OHP的指导。

结论

员工和雇主强调在病假和RTW过程中需要参与其中、获得支持并充分了解相关信息。双方均提到早期和持续的沟通、与OHP的联合会议以及RTW立法信息是重要的先决条件。

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