Rodríguez-Correa Paula Andrea, Méndez-Rivera Carlos Alberto, Patiño-Toro Orfa Nidia, Valencia-Arias Alejandro, Conejo Ada Lucia Gallegos Ruiz, León Aarón Oré, Cumpa Vásquez Jorge Tomás, Alvites Adan Toño Eldrin
Centro de Investigaciones, Institución Universitaria Escolme, Medellín, Colombia.
Facultad de Ciencias Económicas y Administrativas, Ingstituto Tecnológico Metropolitano, Medellín, Colombia.
PLoS One. 2025 Jan 24;20(1):e0317685. doi: 10.1371/journal.pone.0317685. eCollection 2025.
The primary purpose of electronic government (e-government) is to promote transparency, facilitate access to government services, and strengthen the accountability of public institutions in the digital transformation age. However, few studies have explored the factors that affect women's adoption of e-government, especially in emerging economies. Consequently, this study aims to identify the factors that influence the adoption of e-government services by young women in Medellín, Colombia. To achieve this objective, a questionnaire was administered to a sample of 223 women, focusing on the factors proposed in the Technology Acceptance Model (TAM). The results were analyzed using Partial Least Squares Structural Equation Modeling (PLS-SEM). The findings confirmed the validity of both the measurement and structural models, providing evidence for their predictive power. In addition, seven out of the eight hypotheses were confirmed, particularly highlighting the positive influence of ease of use on perceived usefulness, as well as the positive relationship between intention to use and actual use of the system. The results underscore the importance of reaching a more equitable and empowering participation of women in the digital government sphere. Moreover, they provide valuable insights for formulating policies and strategies that promote the effective adoption of e-government services by the demographic group under study.
电子政务的主要目的是在数字转型时代提高透明度、便利获取政府服务并加强公共机构的问责制。然而，很少有研究探讨影响女性采用电子政务的因素，尤其是在新兴经济体中。因此，本研究旨在确定影响哥伦比亚麦德林年轻女性采用电子政务服务的因素。为实现这一目标，对223名女性样本进行了问卷调查，重点关注技术接受模型（TAM）中提出的因素。使用偏最小二乘结构方程模型（PLS-SEM）对结果进行了分析。研究结果证实了测量模型和结构模型的有效性，为它们的预测能力提供了证据。此外，八个假设中的七个得到了证实，特别强调了易用性对感知有用性的积极影响，以及系统使用意图与实际使用之间的正相关关系。结果强调了让女性在数字政府领域实现更公平和赋权参与的重要性。此外，它们为制定促进所研究人口群体有效采用电子政务服务的政策和战略提供了宝贵的见解。
