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用于初次全关节置换术患者术后护理的交互式语音应答系统:一项试点研究。

An Interactive Voice Response System for Postoperative Care in Primary Total Joint Arthroplasty Patients: A Pilot Study.

作者信息

Ayala-Ortiz José L, McCrosson Matthew, Jacob Roshan, Nagabooshanam Vinoth A, Mehta Tapan, Al-Hardan Waleed, McGwin Gerald, Naranje Sameer

机构信息

Department of Orthopaedic Surgery, University of Alabama at Birmingham, Birmingham, Alabama, United States.

出版信息

Appl Clin Inform. 2025 May;16(3):526-537. doi: 10.1055/a-2539-1283. Epub 2025 Feb 14.

Abstract

Effective postoperative care is crucial for the success of total joint arthroplasty (TJA) and prevention of unnecessary emergency department (ED) visits. We explore the feasibility and acceptability of utilizing an Interactive Voice Response System (IVRS) to enhance postoperative monitoring in primary TJA patients.This pilot study was conducted with 24 participants undergoing primary TJA randomly assigned to an intervention group receiving IVRS calls ( = 12) or a control group ( = 12) receiving standard postoperative follow-up. Feasibility and acceptability were assessed through patient satisfaction and willingness to participate. Outcome measures included the Short Form 36 Health Survey Questionnaire, the Hip Disability and Osteoarthritis Outcome Score (HOOS), the Knee Injury and Osteoarthritis Outcome Score (KOOS), and pain assessments using the Visual Analog Scale.The IVRS group exhibited a 92.3% retention rate, with 100% completion of the 12-week study. IVRS calls triggered 10 notifications, addressing pain control and respiratory concerns, leading to timely interventions and preventing ED visits. The IVRS demonstrated an 81% (95% confidence interval, 77.1-86.0%) overall response rate, with high patient satisfaction (92% finding calls "very useful").This pilot study demonstrates the feasibility and acceptability of an IVRS-based postoperative follow-up system for TJA patients. Patients reported high satisfaction and expressed willingness to use the IVRS service again.

摘要

有效的术后护理对于全关节置换术(TJA)的成功以及预防不必要的急诊科就诊至关重要。我们探讨了利用交互式语音应答系统(IVRS)加强初次TJA患者术后监测的可行性和可接受性。这项试点研究纳入了24例接受初次TJA的参与者,他们被随机分配到接受IVRS呼叫的干预组(n = 12)或接受标准术后随访的对照组(n = 12)。通过患者满意度和参与意愿评估可行性和可接受性。结果指标包括简短36健康调查问卷、髋关节残疾和骨关节炎结果评分(HOOS)、膝关节损伤和骨关节炎结果评分(KOOS)以及使用视觉模拟量表进行的疼痛评估。IVRS组的保留率为92.3%,100%完成了为期12周的研究。IVRS呼叫触发了10次通知,涉及疼痛控制和呼吸问题,从而实现了及时干预并预防了急诊科就诊。IVRS的总体响应率为81%(95%置信区间,77.1 - 86.0%),患者满意度较高(92%的患者认为呼叫“非常有用”)。这项试点研究证明了基于IVRS的TJA患者术后随访系统的可行性和可接受性。患者报告了较高的满意度,并表示愿意再次使用IVRS服务。

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