Oludu Oluwafemi Victor, Kaya Tuğberk, Karagozlu Damla
Department of Management Information Systems, Cyprus International University, TRNC, Nicosia, Turkey.
Faculty of Business and Economics, Department of Business Administration, Rauf Denktas University, Nicosia, Turkey.
PLoS One. 2025 Feb 27;20(2):e0306268. doi: 10.1371/journal.pone.0306268. eCollection 2025.
This paper investigates the preference, adoption, and utilization of e-government services among the citizens of Nigeria through preferred social media. Adopting a quantitative methodology approach with 1000 samples from various local governments and Statistically Analyzing the data, the research explores the extent to which Nigerian citizens have embraced e-government initiatives through social media and the factors influencing their adoption. Questions focusing on the availability of e-government platforms, social media e-governance, and e-participation level based on trust in government, the most preferred social media for e-participation were considered. Findings reveal varying levels of e-government adoption across different local government authorities, influenced by factors such as infrastructure limitations, institutional capacity, and political will, also a high level of participation through various social media platforms was observed, and the level of correlation between government trust and e-participation using the available platforms was found to be minimal. The paper contributes to the understanding of e-government implementation in the Nigerian context, offering insights into strategies for enhancing the effectiveness and sustainability of e-government initiatives at the local government level using social media Platforms.
本文通过民众偏爱的社交媒体，调查了尼日利亚公民对电子政务服务的偏好、采用情况及使用情况。该研究采用定量研究方法，从各个地方政府选取了1000个样本，并对数据进行统计分析，探讨了尼日利亚公民通过社交媒体接受电子政务举措的程度以及影响他们采用的因素。研究考虑了聚焦电子政务平台可用性、社交媒体电子治理以及基于对政府信任的电子参与水平的问题，还探讨了电子参与最偏爱的社交媒体。研究结果显示，不同地方政府当局的电子政务采用水平各不相同，受基础设施限制、机构能力和政治意愿等因素影响；此外，观察到通过各种社交媒体平台的参与度较高，且发现政府信任与使用现有平台的电子参与之间的关联度极小。本文有助于理解尼日利亚背景下的电子政务实施情况，为利用社交媒体平台提高地方政府层面电子政务举措的有效性和可持续性的策略提供见解。
