Agyei Agnes Ampofo, Amponsah-Tabi Seth, Dassah Edward Tieru, Ansong Eric Sarpong, Kankam Maxwell, Peprah Amponsah, Senaya Charles, Annan John Jude Kweku, Reindorff Roderick Larsen, Opare-Addo Henry S
Manhyia Government Hospital, Ghana Health Service, Accra, Kumasi, Ghana.
Department of Obstetrics and Gynaecology, Suntreso Government Hospital, Ashanti, Ghana.
Womens Health (Lond). 2025 Jan-Dec;21:17455057251320425. doi: 10.1177/17455057251320425.
The provision of well-woman services to women is a very good intervention for promoting good health and well-being among women. Despite data needed to inform increasing accessibility to well-woman services, there is limited information about client's satisfaction with well-woman services.
This study was conducted to determine factors influencing women's satisfaction with well-woman services at Manhyia Government Hospital.
An analytical cross-sectional study was conducted among women attending the well-woman clinic at the Manhyia Government Hospital, Kumasi from 10 May 2023 to 15 November 2023.
A systematic sampling method was employed. A pretested structured questionnaire was used to collect data on participants' socio-demographic and clinical characteristics, health-facility-related factors, barriers to utilization and client satisfaction. A face-to-face interview was conducted for every woman included in the study. Data were analyzed using multivariable logistic regression analysis. -Value for statistical significance was set at < 0.05.
Of the 344 women who were recruited for the study, majority (65.7%) of them were satisfied with care at the well-woman clinic. About 59.3% of the women were willing to continue care at the clinic. The age range was 18-60 with mean of 34.6 ± 12.0 years. Some of the challenges the women reported in accessing well-woman services at the clinic included long waiting times (17.7%) and inadequately skilled staff (8.1%). After adjusting for significant variables in the multivariable logistic regression analysis (adjusted odds ratio (AOR)), comfortability of the waiting area (AOR: 7.71, 95% CI: 1.54-38.60), <6 months duration of accessing care (AOR: 8.82, 95% CI: 3.25-23.98) and friendly attitude of health workers (AOR: 27.03, 95% CI: 4.28-170.83) were significantly associated with the client's satisfaction with well-woman services.
There was high satisfaction with well-woman services at the clinic, and this was associated with factors such as duration of service, comfortability of the waiting area and the attitude of health workers. Training more skilled staff and expanding the clinic will help improve well-woman services.
为女性提供健康女性服务是促进女性健康和福祉的一项非常好的干预措施。尽管需要数据来提高健康女性服务的可及性，但关于客户对健康女性服务满意度的信息有限。
本研究旨在确定影响库马西曼希亚政府医院女性对健康女性服务满意度的因素。
于2023年5月10日至2023年11月15日在库马西曼希亚政府医院的健康女性诊所就诊的女性中进行了一项分析性横断面研究。
采用系统抽样方法。使用经过预测试的结构化问卷收集参与者的社会人口学和临床特征、与卫生设施相关的因素、利用障碍和客户满意度数据。对纳入研究的每位女性进行面对面访谈。使用多变量逻辑回归分析对数据进行分析。设定统计学显著性的P值<0.05。
在招募的344名女性中，大多数（65.7%）对健康女性诊所的护理感到满意。约59.3%的女性愿意继续在该诊所接受护理。年龄范围为18至60岁，平均年龄为34.6±12.0岁。这些女性报告在诊所获得健康女性服务时面临的一些挑战包括等待时间长（17.7%）和工作人员技能不足（8.1%）。在多变量逻辑回归分析中对显著变量进行调整后（调整优势比（AOR）），候诊区的舒适度（AOR：7.71，95%置信区间：1.54 - 38.60）、接受护理的时间<6个月（AOR：8.82，95%置信区间：3.25 - 23.98）以及医护人员的友好态度（AOR：27.03，95%置信区间：4.28 - 170.83）与客户对健康女性服务的满意度显著相关。
诊所对健康女性服务的满意度较高，这与服务时长、候诊区舒适度和医护人员态度等因素有关。培训更多技能熟练的工作人员并扩大诊所规模将有助于改善健康女性服务。
