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罗马尼亚一家公共医疗机构收治患者的满意度

Degree of Satisfaction among Patients Admitted to a Public Healthcare Facility in Romania.

作者信息

Mirescu Lucian, Popescu Ana-Maria Camelia, Dragomir Iuliana Manuela

机构信息

Student, Doctoral School, University of Craiova, Romania.

Student, University of Medicine and Pharmacy of Craiova, Romania.

出版信息

Curr Health Sci J. 2024 Oct-Dec;50(5):515-527. doi: 10.12865/CHSJ.50.04.06. Epub 2024 Dec 31.

DOI:10.12865/CHSJ.50.04.06
PMID:40143887
原文链接:https://pmc.ncbi.nlm.nih.gov/articles/PMC11936075/
Abstract

This paper aims to evaluate the general state of the medical services provided by the Craiova County Emergency Clinical Hospital (SCJU Craiova) and to compare the perceived quality of the services between 2016-2019 and 2022-2023. The method chosen to carry out the research was through the collection and analysis of data from the hospital's questionnaire for quality assessment, voluntarily filled in by patients. We analyzed the trends and the variability of the satisfaction reports for each period, separately, and then between the 2016-2019 and 2022-2023 periods. As a comparison, we observed that the rating of the healthcare services and staff behavior is more polarized in the post-pandemic period as it was before, while the assessment of the hotel conditions shows that, even if the objective conditions have improved, the patients tend to be more critical.

摘要

本文旨在评估克拉约瓦县急诊临床医院（SCJU克拉约瓦）提供的医疗服务总体状况，并比较2016 - 2019年和2022 - 2023年期间患者对服务质量的感知。开展这项研究选用的方法是收集和分析来自医院质量评估问卷的数据，这些问卷由患者自愿填写。我们分别分析了每个时期满意度报告的趋势和变异性，然后分析了2016 - 2019年和2022 - 2023年期间的情况。作为对比，我们观察到，与疫情前相比，疫情后医疗服务和医护人员行为的评分两极分化更严重，而对住院条件的评估表明，即使客观条件有所改善，患者往往批评得更严厉。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/f173664518dd/CHSJ-50-04-515-fig13.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/a3167d85fc62/CHSJ-50-04-515-fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/0e5cf5ec5f10/CHSJ-50-04-515-fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/10fb2a42fed1/CHSJ-50-04-515-fig3.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/eb427f73f29d/CHSJ-50-04-515-fig4.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/59fcf2c65a57/CHSJ-50-04-515-fig5.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/2084f3fa9d0c/CHSJ-50-04-515-fig6.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/2903ada4e01e/CHSJ-50-04-515-fig7.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/ae77afb73907/CHSJ-50-04-515-fig8.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/7d9ee8325475/CHSJ-50-04-515-fig9.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/a5bb2aea7bdb/CHSJ-50-04-515-fig10.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/5377d124e033/CHSJ-50-04-515-fig11.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/c8aab1e8cae9/CHSJ-50-04-515-fig12.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/f173664518dd/CHSJ-50-04-515-fig13.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/a3167d85fc62/CHSJ-50-04-515-fig1.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/0e5cf5ec5f10/CHSJ-50-04-515-fig2.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/10fb2a42fed1/CHSJ-50-04-515-fig3.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/eb427f73f29d/CHSJ-50-04-515-fig4.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/59fcf2c65a57/CHSJ-50-04-515-fig5.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/2084f3fa9d0c/CHSJ-50-04-515-fig6.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/2903ada4e01e/CHSJ-50-04-515-fig7.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/ae77afb73907/CHSJ-50-04-515-fig8.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/7d9ee8325475/CHSJ-50-04-515-fig9.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/a5bb2aea7bdb/CHSJ-50-04-515-fig10.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/5377d124e033/CHSJ-50-04-515-fig11.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/c8aab1e8cae9/CHSJ-50-04-515-fig12.jpg
https://cdn.ncbi.nlm.nih.gov/pmc/blobs/9e99/11936075/f173664518dd/CHSJ-50-04-515-fig13.jpg

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