Hasanein Ahmed Mohamed, Elrayah Musaddag
Management Department, College of Business Administration, King Faisal University, Al-Ahsaa 380, Saudi Arabia.
Eur J Investig Health Psychol Educ. 2025 May 9;15(5):76. doi: 10.3390/ejihpe15050076.
Businesses in the hotel and hospitality sectors face significant challenges when they lack originality and creativity. Creativity and innovative behavior are both necessary to increase employee effectiveness. This study aims to investigate how psychological empowerment (PEMP) directly affects employee creativity (EC) and affective commitment (AC) in the Saudi hotel industry. Additionally, this study examines the moderating function of psychological safety (PS) and the mediating role of affective commitment. Data were collected through an online cross-sectional survey of a purposive sample of 536 operational staff at hotels in the Eastern Region of Saudi Arabia. Structural equation modeling was used to test the proposed framework (PLS-SEM). Surprisingly, these findings revealed no significant direct effect of PEMP on EC. However, AC has emerged as a crucial mediating mechanism through which PEMP indirectly fosters creativity. Furthermore, psychological safety (PS) is found to moderate the PEMP-EC relationship, enhancing its impact under favorable conditions. These results highlight the theoretical and practical significance of emotional commitment as a conduit for empowering employees to engage in creative behavior. This study offers new insights into how psychological and organizational factors interact to shape creativity in the hospitality context.
酒店及服务业的企业在缺乏原创性和创造力时会面临重大挑战。创造力和创新行为对于提高员工效能都是必要的。本研究旨在调查心理授权（PEMP）如何直接影响沙特酒店业员工的创造力（EC）和情感承诺（AC）。此外，本研究还考察了心理安全（PS）的调节作用以及情感承诺的中介作用。通过对沙特阿拉伯东部地区酒店536名运营人员的目的抽样进行在线横断面调查收集数据。使用结构方程模型来检验所提出的框架（PLS-SEM）。令人惊讶的是，这些发现表明PEMP对EC没有显著的直接影响。然而，AC已成为PEMP间接促进创造力的关键中介机制。此外，发现心理安全（PS）调节PEMP-EC关系，在有利条件下增强其影响。这些结果突出了情感承诺作为促使员工参与创造性行为的授权渠道的理论和实践意义。本研究为心理和组织因素如何相互作用以塑造酒店业背景下的创造力提供了新的见解。
