Cherop Felishana, Korir Michael, Bagire Vincent, Kimwolo Andrew, Naanyu Violet, Wachira Juddy
Department of Management Science & Entrepreneurship, School of Business and Economics Moi University, Eldoret, Kenya.
Department of Business Administration, Makerere University Business School (MUBS), Kampala, Uganda.
Front Health Serv. 2025 May 14;5:1404902. doi: 10.3389/frhs.2025.1404902. eCollection 2025.
INTRODUCTION: The provision of quality services to patients in healthcare facilities requires effective clinical leaders who will transcend their technical expertise and coordinate and direct patient care through clinical leadership roles. Clinical leadership refers to using clinical experience to provide direction, inspire and promote values and vision, and promote quality clinical care. However, there is a limited understanding of the challenges faced by clinical leaders within HIV care systems in Kenya. This study explored the views of healthcare providers on clinical leadership challenges in HIV care highlighting the sources and consequences. METHODS: We conducted an exploratory qualitative study between December 2019 to May 2020 marked by COVID-19 involving ( = 22) healthcare providers who were purposively sampled to participate in in-depth interviews in the AMPATH-MTRH HIV facility in Eldoret, Kenya. Ethics approval was granted, and participants consented to participation and audio-recorded interviews. All data that were collected from participants were de-identified and kept in a confidential format to protect participant anonymity. A thematic analysis approach was used to analyze data and Nvivo v.12 software was used for data management. RESULTS: Participants identified three broad themes that described clinical leader challenges in an HIV facility including (1) supply-side challenges, a shortage of resources, staff welfare, and team dynamics; (2) demand-side challenges, unmet patient expectations, lack of appreciation by the patients, lack of additional gains and incentives, financial constraints, and stigma; (3) health system challenges, rigid health system structure, lack of management support, unavailable services in the facility. These challenges negatively impacted healthcare providers' performance including clinical leaders', compromised patient care, and created inefficiencies in the HIV care system. CONCLUSION: The results provided important insights from the perspectives of healthcare providers. They show that in HIV care systems, clinical leaders are faced with diverse challenges that emerge from the supply, demand, and health system sides that affect patient care and system performance. Healthcare system leaders can strengthen management support systems and leadership training for clinical leaders to improve HIV care provision as well as provide career growth opportunities for clinical leaders to maximize their expertise in improving HIV care and system performance.
引言:在医疗机构为患者提供优质服务需要有效的临床领导者,他们要超越自身的技术专长,通过临床领导角色来协调和指导患者护理。临床领导力是指利用临床经验提供指导、激发并促进价值观和愿景,以及推动高质量的临床护理。然而,对于肯尼亚艾滋病毒护理系统中临床领导者所面临的挑战,人们的了解有限。本研究探讨了医疗服务提供者对艾滋病毒护理中临床领导挑战的看法,突出了其来源和后果。 方法:我们在2019年12月至2020年5月期间开展了一项探索性定性研究,该期间受新冠疫情影响,研究涉及22名医疗服务提供者,他们是从肯尼亚埃尔多雷特的AMPATH-MTRH艾滋病毒治疗机构中经过有目的抽样选取,参与深入访谈。研究获得了伦理批准,参与者同意参与并对访谈进行了录音。从参与者收集的所有数据都经过去识别处理,并以保密形式保存,以保护参与者的匿名性。采用主题分析方法分析数据,并使用Nvivo v.12软件进行数据管理。 结果:参与者确定了描述艾滋病毒治疗机构中临床领导挑战的三大主题,包括:(1)供应方挑战,资源短缺、员工福利和团队动态;(2)需求方挑战,患者期望未得到满足、患者缺乏感激之情、缺乏额外收益和激励措施、经济限制和耻辱感;(3)卫生系统挑战,卫生系统结构僵化、缺乏管理支持、机构内服务不可用。这些挑战对医疗服务提供者的表现产生了负面影响,包括临床领导者的表现,损害了患者护理,并在艾滋病毒护理系统中造成了效率低下。 结论:研究结果从医疗服务提供者的角度提供了重要见解。结果表明,在艾滋病毒护理系统中,临床领导者面临着来自供应、需求和卫生系统方面的各种挑战,这些挑战影响患者护理和系统表现。卫生系统领导者可以加强管理支持系统和为临床领导者提供领导力培训,以改善艾滋病毒护理服务,并为临床领导者提供职业发展机会,以最大限度地发挥他们在改善艾滋病毒护理和系统表现方面的专业知识。
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