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理解老年人对面部识别支付的采用:技术接受模型与用户体验理论的整合模型

Understanding older adults' adoption of facial recognition payment: An integrated model of TAM and UXT.

作者信息

Liu Mingzhou, Wang Caixia, Hu Jing

机构信息

School of Mechanical Engineering, Hefei University of Technology, Hefei, China.

North Minzu University, Yinchuan, China.

出版信息

PLoS One. 2025 Jul 10;20(7):e0325291. doi: 10.1371/journal.pone.0325291. eCollection 2025.

Abstract

The dual challenges of digitalization and population aging highlight the need to improve the well-being of older adults. Facial recognition payment (FRP), an innovative "face-to-pay" technology, has gained widespread adoption in commercial applications due to its convenience. However, existing research has primarily focused on younger users, leaving a significant gap in understanding FRP adoption and user experience among older adults. To address this gap, this study integrates the Technology Acceptance Model (TAM) with User Experience Theory (UXT) to develop a comprehensive framework for examining FRP adoption among older users. By incorporating both cognitive and affective dimensions, the proposed model systematically investigates key determinants of FRP acceptance. Data were collected through a questionnaire survey of 387 older adults in China, and hypotheses were tested using structural equation modeling (SEM). The findings reveal that TAM-based factors, including perceived convenience, facilitating conditions, and technology anxiety, significantly influence perceived ease of use (PEOU), perceived usefulness (PU), and user attitudes, with perceived convenience identified as the most influential determinant. From a UXT perspective, perceived enjoyment, personal innovation, and privacy risk also play a crucial role in FRP adoption. Specifically, personal innovation and perceived enjoyment positively affect user attitudes, whereas privacy risk poses a barrier to adoption. Additionally, while technology self-efficacy does not directly impact user attitudes, it indirectly enhances PEOU and PU by increasing personal innovation. By integrating TAM and UXT, this study advances the understanding of older adults' technology acceptance behavior and offers theoretical and practical implications for the development of age-friendly FRP systems. The findings provide valuable guidance for technology developers, policymakers, and stakeholders in designing user-centered payment technologies that enhance usability, security, and overall user experience, ultimately improving the quality of life for aging populations.

摘要

数字化和人口老龄化这双重挑战凸显了改善老年人福祉的必要性。面部识别支付(FRP)作为一项创新的“刷脸支付”技术,因其便捷性在商业应用中得到了广泛采用。然而,现有研究主要集中在年轻用户身上,在了解老年人对面部识别支付的采用情况和用户体验方面存在重大差距。为了填补这一空白,本研究将技术接受模型(TAM)与用户体验理论(UXT)相结合,以开发一个全面的框架来研究老年用户对FRP的采用情况。通过纳入认知和情感维度,所提出的模型系统地研究了FRP接受度的关键决定因素。通过对中国387名老年人进行问卷调查收集数据,并使用结构方程模型(SEM)对假设进行检验。研究结果表明,基于TAM的因素,包括感知便利性、促进条件和技术焦虑,显著影响感知易用性(PEOU)、感知有用性(PU)和用户态度,其中感知便利性被确定为最具影响力的决定因素。从用户体验理论的角度来看,感知愉悦、个人创新性和隐私风险在FRP的采用中也起着关键作用。具体而言,个人创新性和感知愉悦对用户态度有积极影响,而隐私风险则构成了采用的障碍。此外,虽然技术自我效能感不会直接影响用户态度,但它通过增加个人创新性间接提高了感知易用性和感知有用性。通过整合技术接受模型和用户体验理论,本研究推进了对老年人技术接受行为的理解,并为开发适合老年人的FRP系统提供了理论和实践意义。研究结果为技术开发者、政策制定者和利益相关者设计以用户为中心的支付技术提供了有价值的指导,这些技术可提高可用性、安全性和整体用户体验,最终改善老年人群体的生活质量。

https://cdn.ncbi.nlm.nih.gov/pmc/blobs/efac/12244727/1808e88336f1/pone.0325291.g001.jpg

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