Bento Ricardo Ferreira, Gândara Mara Edwirges Rocha, Penteado Silvio Pires
Department of Otorhinolaryngology, Faculty of Medicine, Universidade de São Paulo, São Paulo, SP, Brazil.
Int Arch Otorhinolaryngol. 2025 Sep 26;29(3):1-10. doi: 10.1055/s-0045-1809426. eCollection 2025 Jul.
Key performance indicators (KPIs) measure the critical functions and activities that must be performed in an organization to provide management with an assessment of quantity and quality, from which it can aid strategic decisions to achieve objectives.
To map the literature review on KPIs in the context of medicine.
In the literature review, we adopted a proposed model and made appropriate adaptations to it. The PubMed database was chosen, with filters applied to define a path. The findings of the articles were briefly discussed in comparison with others to highlight specific findings.
Almost 100 research articles were eligible for investigation in a wide range of third- and second-degree medical specialties. In these articles, the KPIs are numbered from 1 up to 797 qualitative and quantitative measures.
The KPIs are not limited to a financial regime; instead, in the field of medicine, they play an important role in a wide range of medical specialties, from clinics, therapeutics, surgery, pharmacy, research, regulatory affairs, hospitalization, management, and product development. These indicators can be implemented and evaluated by different means, from simple resources such as home visit, telephone survey, cross-comparison with a benchmark, questionnaires, spreadsheets, to the most sophisticated technology, such as IT resources, artificial intelligence, the linear hinges model, the Research and Development/University of California, Los Angeles (RAND/UCLA) appropriateness method, and the Monte Carlo simulation.
关键绩效指标（KPI）衡量组织中必须执行的关键功能和活动，以便为管理层提供数量和质量评估，从而辅助制定实现目标的战略决策。
梳理医学领域中关于关键绩效指标的文献综述。
在文献综述中，我们采用了一个提议的模型并对其进行了适当调整。选择了PubMed数据库，并应用筛选条件来确定检索路径。将文章的研究结果与其他研究结果进行简要比较，以突出特定的研究发现。
近100篇研究文章符合调查条件，涵盖广泛的二级和三级医学专业。在这些文章中，关键绩效指标的数量从1到797个定性和定量指标不等。
关键绩效指标并不局限于财务范畴；相反，在医学领域，它们在广泛的医学专业中发挥着重要作用，包括临床、治疗、外科、药学、研究、监管事务、住院治疗、管理和产品开发等。这些指标可以通过不同方式实施和评估，从简单的资源如家访、电话调查、与基准进行交叉比较、问卷调查、电子表格，到最复杂的技术，如信息技术资源、人工智能、线性铰链模型、加利福尼亚大学洛杉矶分校（RAND/UCLA）适用性方法以及蒙特卡洛模拟。
