Miller R F, Herrick J D
Am J Hosp Pharm. 1979 Mar;36(3):371-5.
The steps involved in modernizing an outdated outpatient pharmacy, including the functional planning process, development of a work-flow pattern which makes the patient an integral part of the system, budget considerations and evaluation of the new pharmacy, are described. Objectives of the modernization were to: (1) provide a facility conductive to efficient and high quality services to the ambulatory patient; (2) provide an attractive and comfortable area for patients and staff; (3) provide a work flow which keeps the patient in the system and allows the pharmacist time for instruction and patient education; and (4) establish a patient medication record system. After one year of operation, average overall prescription volume increased by 50%, while average waiting time declined by 74%. Facility and procedural changes allowed the pharmacist to substantially increase patient counseling activity. The application of functional planning and facility design to the renovation and restructuring of an outpatient pharmacy allowed pharmacists to provide efficient, patient-oriented service.
描述了使过时的门诊药房现代化所涉及的步骤，包括功能规划过程、制定将患者纳入系统的工作流程模式、预算考虑以及新药房的评估。现代化的目标是：(1) 提供一个有助于为门诊患者提供高效和高质量服务的设施；(2) 为患者和工作人员提供一个有吸引力且舒适的区域；(3) 提供一种工作流程，使患者留在系统中，并让药剂师有时间进行指导和患者教育；(4) 建立患者用药记录系统。运营一年后，平均总处方量增加了50%，而平均等待时间下降了74%。设施和程序的改变使药剂师能够大幅增加患者咨询活动。将功能规划和设施设计应用于门诊药房的翻新和重组，使药剂师能够提供高效、以患者为导向的服务。
