Murphy-Cullen C L, Larsen L C
Soc Sci Med. 1984;19(2):163-6. doi: 10.1016/0277-9536(84)90283-1.
An investigation of resident physician socio-demographic characteristics and how they may interact with patient socio-demographic characteristics to influence satisfaction was done. Physician characteristics of gender, age, marital and parental status, ethnic background, level of training and demonstrated cognitive skills, was compared with similar patient socio-demographics, to ascertain if a patient's preconceived images of who a physician is, rather than what a physician does will impact significantly upon patient satisfaction outcome. Results suggest that patients make these judgments separately from physician socio-demographic variables and support the belief that communication skills are a major determinant of patient satisfaction.
我们对住院医师的社会人口学特征以及这些特征如何与患者的社会人口学特征相互作用以影响满意度进行了调查。将医生的性别、年龄、婚姻和父母状况、种族背景、培训水平和认知技能与患者类似的社会人口学特征进行比较，以确定患者对医生的先入为主的印象（即医生是谁而非医生做什么）是否会对患者满意度结果产生重大影响。结果表明，患者会独立于医生的社会人口学变量做出这些判断，并支持沟通技巧是患者满意度主要决定因素这一观点。
