Birchall J P, Cox T F, Wong H
Clin Otolaryngol Allied Sci. 1983 Dec;8(6):411-5. doi: 10.1111/j.1365-2273.1983.tb01460.x.
The behaviour of queues in ENT out-patients has been simulated by a computer program. This allowed various appointment systems to be studied and improved to allow a smooth flow of patients through the clinic, in such a way that the idle time of the clinic staff is reduced without increasing patient waiting times.