Steinman M E, Farr J D
JOGN Nurs. 1980 Jul-Aug;9(4):240-2. doi: 10.1111/j.1552-6909.1980.tb02784.x.
One of the ways to help meet consumer demands is by utilizing nurse practitioners in private Ob/Gyn practices. To determine consumer satisfaction with a nurse practitioner in one such practice, patients were asked to fill out a response sheet after their examination by the nurse practitioner. The 86 patients felt they received a good medical examination and would be willing to see the nurse practitioner on future visits. The physician and nurse practitioner found this change in delivery of health care to be a positive experience for both patient and professional.
满足消费者需求的方法之一是在私人妇产科诊所聘用执业护士。为了确定消费者对其中一家诊所的执业护士的满意度,患者在接受执业护士检查后被要求填写一份反馈表。这86名患者认为他们接受了良好的体检,并愿意在未来就诊时再看这位执业护士。医生和执业护士发现这种医疗服务提供方式的改变对患者和专业人员来说都是一次积极的体验。