Morgenstein S, Simpkins S, Maring J
Phys Ther. 1982 Apr;62(4):464-9. doi: 10.1093/ptj/62.4.464.
The purposes of this article are to describe the conditions that must be met and the process that must be carried out to develop, implement, and evaluate a quality assurance program. The conditions to be met are administrative support for the program; knowledge of quality assurance theories and components (including structure, process, and outcome standards); and a commitment of the department members to quality assurance. The participative approach to program development is essential to the acceptance and implementation of the program. The process is cyclical in nature with the actual program design based on the needs of the people to be served. The department's policies and procedures manual provides the appropriate place for the documentation of the program standards so they are easily accessible to all staff and are an integral part of the delivery system. External peer review is used in measuring the potential for success of the program's structure.
本文的目的是描述制定、实施和评估质量保证计划必须满足的条件以及必须开展的流程。需要满足的条件包括对该计划的行政支持；对质量保证理论和组成部分（包括结构、过程和结果标准）的了解；以及部门成员对质量保证的承诺。计划制定的参与式方法对于计划的接受和实施至关重要。该过程本质上是循环的，实际的计划设计基于服务对象的需求。部门的政策和程序手册为计划标准的记录提供了合适的地方，以便所有员工都能轻松获取，并且是交付系统的一个组成部分。外部同行评审用于衡量该计划结构成功的可能性。
