Christ W R
Soc Work Health Care. 1982 Winter;8(2):87-104. doi: 10.1300/j010v08n02_07.
This study demonstrates that on psychiatric inpatient units, the amount of direct social work time spent per patient is strongly correlated with one major variable, the patient turnover rate. Calculating the parameters of this relationship for a given facility permits the administrator to use turnover rate as one important factor in understanding social work staffing requirements. The correlation between turnover rate and direct care time allows a fair quantitative comparison of workloads among disparate units and offers an empirical tool for determining the number of cases which can be carried by each staff member. Examples are given to illustrate how the correlation found can be used both to demonstrate staffing needs and as one factor in setting quantitative norms for social work performance. This system meets with little staff resistance because it is based on data from actual practice and can therefore be modified to take into account unique circumstances within the particular institution.
本研究表明,在精神科住院部,每位患者所花费的直接社会工作时间与一个主要变量——患者周转率密切相关。为特定机构计算这种关系的参数,能使管理人员将周转率作为理解社会工作人员配备需求的一个重要因素。周转率与直接护理时间之间的相关性,使得不同科室之间的工作量能够进行合理的定量比较,并提供了一种实证工具,用于确定每位工作人员可负责的病例数量。文中给出了示例,以说明所发现的这种相关性如何既能用于证明人员配备需求,又能作为设定社会工作绩效定量标准的一个因素。该系统几乎没有遭到工作人员的抵制,因为它基于实际工作中的数据,因此可以进行修改,以考虑特定机构内的特殊情况。