Ley P
Br J Clin Psychol. 1982 Nov;21 (Pt 4):241-54. doi: 10.1111/j.2044-8260.1982.tb00562.x.
The literature on communication, compliance, and patient satisfaction is selectively reviewed. As in earlier reviews, it is concluded that dissatisfaction with communication remains widespread, as does lack of compliance with medical advice. Related factors include poor transmission of information from patient to doctor, low understandability of communications addressed to the patient, and low levels of recall of information by patients. There does not appear to be any evidence that provision of additional information leads to adverse reactions by patients. Theoretical approaches to communication and compliance are described, and it is concluded that these should be used to direct future research.
本文对有关沟通、依从性和患者满意度的文献进行了选择性综述。与早期综述一样，研究得出结论，对沟通的不满仍然普遍存在，不遵守医嘱的情况也是如此。相关因素包括患者向医生传递信息不畅、向患者传达的信息易懂性低以及患者对信息的记忆水平低。似乎没有任何证据表明提供额外信息会导致患者出现不良反应。文中描述了沟通和依从性的理论方法，并得出结论，这些方法应用于指导未来的研究。
