Lopez-Soriano E M, Matthews M E, Norback J P
J Am Diet Assoc. 1981 Dec;79(6):683-8.
Customer flow through a hospital cafeteria was modeled as a queuing system for the purpose of analyzing the problems of long lines and excessive waiting by customers during lunch hours. Different policies of the hospital affecting the arrival times of customers to the cafeteria were simulated on a computer. The key factor was found to be group arrivals because of the pattern in which the hospital departments released their employees for lunch. Alternative policies were simulated, and performance with those policies in effect was measured and reported.
为了分析午餐时段顾客排长队和等待时间过长的问题，医院自助餐厅的顾客流量被建模为一个排队系统。在计算机上模拟了医院影响顾客到达自助餐厅时间的不同政策。由于医院各科室安排员工午餐的模式，发现关键因素是顾客成群到达。模拟了替代政策，并衡量和报告了这些政策实施后的效果。
