Woodward C A, Santa-Barbara J, Levin S, Epstein N B
Fam Process. 1978 Dec;17(4):399-407. doi: 10.1111/j.1545-5300.1978.00399.x.
In an evaluative study of brief family therapy, 279 families were administered a Family Satisfaction Questionnaire in their own homes, six months after treatment terminated. This questionnaire was designed to assess several aspects of the families' satisfaction with services received. The identified patient in all families was a child with academic and/or behavioral problems at school. A variety of outcome measures were also obtained both at treatment termination and at the six-month follow-up. Families were generally satisfied with the overall services received but expressed widely varying degrees of satisfaction with various aspects of treatment. Very little dissatisfaction was expressed regarding the availability of services (less than 7 per cent), but a sizeable proportion of families (45 per cent) did not feel that the services provided were comprehensive and adequate. Despite concerns regarding comprehensiveness and adequacy of the service, the majority of families were functioning well at the time of follow-up as assessed by a number of independent measures. Global satisfaction should not be regarded as the only index of treatment effectiveness, as many families who were dissatisfied experienced successful treatment outcomes.
在一项关于短期家庭治疗的评估研究中，279个家庭在治疗结束六个月后，于自家接受了家庭满意度问卷调查。该问卷旨在评估家庭对所接受服务的几个方面的满意度。所有家庭中确诊的患者均为在学校存在学业和/或行为问题的儿童。在治疗结束时和六个月随访时还获得了各种结果指标。家庭总体上对所接受的整体服务感到满意，但对治疗的各个方面表示出程度差异很大的满意度。对服务可得性的不满极少（不到7%），但相当一部分家庭（45%）认为所提供的服务不够全面和充分。尽管对服务的全面性和充分性存在担忧，但根据一些独立指标评估，大多数家庭在随访时功能良好。总体满意度不应被视为治疗效果的唯一指标，因为许多不满意的家庭也经历了成功的治疗结果。
