Goldberg E, Diamond H S, Rongaus A M
Department of Medicine, Western Pennsylvania Hospital, Pittsburgh 15224, USA.
Am J Med Qual. 1995 Spring;10(1):10-3. doi: 10.1177/0885713X9501000103.
Although many hospitals have begun the long and difficult process of adapting to the concepts of total quality management, few have reported efforts to apply total quality management to a medical residency. We report here the initial results of the Western Pennsylvania Hospital's efforts, as part of the hospital's conversion of its management structure to total quality management.
尽管许多医院已经开始了漫长而艰难的适应全面质量管理理念的过程，但很少有医院报告将全面质量管理应用于医学住院医师培训的努力。我们在此报告宾夕法尼亚西部医院努力的初步结果，这是该医院将其管理结构转变为全面质量管理的一部分。
