Mercier C, Racine G
Department of Psychiatry, McGill University, Canada.
Community Ment Health J. 1995 Feb;31(1):25-37. doi: 10.1007/BF02188978.
This article presents the results of a three-year survey of the activities of two case managers following 25 homeless women with substance abuse problems. The case managers' activity record indicated that a great deal of the case managers' energy was devoted to providing direct, concrete services. More than half the clients received four weekly contacts, for an average total of two hours/client/week. Furthermore, direct support accounted for 42.2% of all contacts reported by the case managers, suggesting that, although case managers fill many different functions, establishing and maintaining a significant relationship with the participants constituted a major part of their work. The study confirms that a high staff-to-client ratio is required to respond to the multiple needs of this population.
本文介绍了一项为期三年的调查结果，该调查针对两名个案管理员对25名有药物滥用问题的无家可归女性开展的活动。个案管理员的活动记录显示，他们大量的精力都用于提供直接、具体的服务。超过一半的客户每周接受四次联系，平均每位客户每周总计两小时。此外，直接支持占个案管理员报告的所有联系的42.2%，这表明，尽管个案管理员履行多种不同职能，但与参与者建立并维持重要关系是他们工作的主要部分。该研究证实，需要高工作人员与客户比例才能满足这一群体的多种需求。
