Waress B J, Pasternak D P, Smith H L
Corrales Clinic, Lovelace Health Systems, Albuquerque, NM.
Health Care Manage Rev. 1994 Summer;19(3):52-63.
This article examines the costs associated with quality in health care delivery. A model applicable to health care settings is specified according to investments in quality and the cost of not achieving quality. The premises and basic theories underlying the model are explored. The model was developed at Lovelace Health Systems in Albuquerque, New Mexico, as a decision making tool. The specific cost elements comprising the quality cost model are identified and illustrated using the working model adopted at Lovelace. The managerial impact of the quality cost model and the implications for other health care organizations are examined.
本文探讨了医疗服务中与质量相关的成本。根据质量投资和未达质量的成本，确定了一个适用于医疗环境的模型。探讨了该模型的前提和基本理论。该模型是由新墨西哥州阿尔伯克基市的洛夫莱斯健康系统公司开发的，作为一种决策工具。使用洛夫莱斯采用的工作模型，确定并说明了构成质量成本模型的具体成本要素。研究了质量成本模型对管理的影响以及对其他医疗组织的启示。
