Patient advocacy: one agency's positive results with the administrative law judge process.

The Visiting Nurse Service of Rochester and Monroe County, Inc., is a progressive, certified home health agency that is committed to providing a broad range of specialized high-quality care services. To assist in meeting this goal, the Visiting Nurse Service has developed a Network of Support to maximize the patients' access to Medicare home care benefits. This commitment as a patient advocate follows through to the process of dealing with Medicare denials up to the level of the Administrative Law Judge.