Wolk J L, Sullivan W P, Hartmann D J
Department of Social Work, Southwest Missouri State University, Springfield. 65804-0095.
Soc Work. 1994 Mar;39(2):152-9.
Case managers have been viewed as engaging in direct practice, community practice, or both. This article offers a third view: Case managers also engage in the practice of management. Employing Mintzberg's seminal research on chief executive behavior, the authors argue that case managers' work is similarly characterized by brevity, variety, and fragmentation. Case managers perform the 10 roles developed in Mintzberg's original study. These roles are divided into three groups: interpersonal, including figurehead, leader, and liaison; informational, including monitor, disseminator, and spokesperson; and decision-making, including entrepreneur, disturbance handler, resource allocator, and negotiator. Case managers' tasks associated with each role are presented. Considering their work as managerial in nature will help case managers more effectively assist clients in goal achievement.
个案管理员被视为从事直接实践、社区实践或两者兼具。本文提出了第三种观点：个案管理员也从事管理实践。作者运用明茨伯格对首席执行官行为的开创性研究，认为个案管理员的工作同样具有简短性、多样性和碎片化的特点。个案管理员履行明茨伯格原始研究中提出的10种角色。这些角色分为三组：人际关系方面，包括首脑、领导者和联络者；信息方面，包括监控者、传播者和发言人；决策方面，包括企业家、干扰处理者、资源分配者和谈判者。文中介绍了与每个角色相关的个案管理员任务。将他们的工作本质视为管理工作，将有助于个案管理员更有效地协助客户实现目标。
