Morgan I E, Bates N S
National Poisons Information Service, London, UK.
Vet Hum Toxicol. 1993 Aug;35(4):303-6.
A poster listing non-toxic substances was distributed to all accident and emergency departments in the UK by the London center of the National Poisons Information Service (NPIS). To assess the usefulness of the poster and its impact upon the information seeking behaviour of NPIS users, a survey was carried out by postal questionnaire. This is the first such user survey carried out by the NPIS. A total of 197 questionnaires were returned (71%). Of those respondents who had received the poster, 123 (70%) indicated they would use the poster instead of contacting the NPIS. A larger number (169 or 96%) indicated they found the poster useful; in these cases it was possible the poster would be used as a training tool. A total of 74 (39%) respondents had a policy of contacting the NPIS for every case of potential poisoning, and of these only 21 indicated that they would not use the poster instead of contacting the NPIS. This survey highlights the potential benefits of such projects for both poisons information services and their users, and the need for a full NPIS user survey in order that future developments are readily incorporated into existing working practices.
一份列出无毒物质的海报由国家毒物信息服务中心（NPIS）伦敦中心分发给英国所有的急诊部门。为了评估该海报的实用性及其对NPIS用户信息查询行为的影响，通过邮政问卷进行了一项调查。这是NPIS开展的首次此类用户调查。共收回197份问卷（回收率71%）。在收到海报的受访者中，123人（70%）表示他们会使用海报而非联系NPIS。更多人（169人或96%）表示他们觉得海报有用；在这些情况下，海报有可能被用作培训工具。共有74名（39%）受访者有针对每一例潜在中毒情况都联系NPIS的政策，其中只有21人表示他们不会使用海报而选择联系NPIS。这项调查凸显了此类项目对毒物信息服务及其用户的潜在益处，以及进行全面的NPIS用户调查的必要性，以便未来的发展能够顺利融入现有的工作实践中。
