Otterstad H K, Bomann-Larsen P
Fylkeslegen i Vestfold, Tønsberg.
Tidsskr Nor Laegeforen. 1993 May 20;113(13):1597-9.
The accessibility by phone of 35 general practitioners during consulting hours was tested systematically in 1989 and 1991. During this period the accessibility of the doctors was reduced from 74 to 62%. Only 3% of the doctors comply with the set standard of 90%. The main reason for the results are too few telephone lines to each practice. The norm should be at least two ingoing and two outgoing lines per practice.
1989年和1991年对35名全科医生在咨询时间的电话接通率进行了系统测试。在此期间，医生的电话接通率从74%降至62%。只有3%的医生达到了设定的90%的标准。造成这种结果的主要原因是每个诊所的电话线太少。标准应该是每个诊所至少有两条进线和两条出线。
