Laferriere R
Caledonia Home Health Care, St. Johnsbury, VT 05819.
J Community Health Nurs. 1993;10(2):67-76. doi: 10.1207/s15327655jchn1002_1.
Client satisfaction can serve as an outcome indicator of the quality of nursing care received, yet there is a paucity of literature and research describing client satisfaction within the home health care arena. This descriptive study explores the domain of client satisfaction with home health nursing as assessed by the Client Satisfaction Survey (CSS) developed by Reeder and Chen (1990). The overall mean response for surveyed clients is 1.6966, indicating satisfaction with the nursing services received. Through factor analysis, four factors were identified as dimensions of client satisfaction: (a) Technical Quality of Care, (b) Communication, (c) Personal Relationships Between Client and Provider, and (d) Delivery of Services. This study validates that consumer clients can willingly participate in the objective evaluation of the nursing care they receive. In addition, the measurement of satisfaction using instruments with established reliability and validity can contribute to the advancement of the definition of client satisfaction of the home care client.
患者满意度可作为所接受护理质量的结果指标，但在家庭医疗保健领域，描述患者满意度的文献和研究却很匮乏。这项描述性研究探讨了通过里德和陈（1990年）开发的患者满意度调查（CSS）评估的患者对家庭健康护理的满意度领域。接受调查的患者的总体平均回复率为1.6966，表明对所接受的护理服务感到满意。通过因子分析，确定了四个因素作为患者满意度的维度：（a）护理技术质量，（b）沟通，（c）患者与提供者之间的人际关系，以及（d）服务提供。本研究证实，消费者患者可以自愿参与对他们所接受护理的客观评估。此外，使用具有既定信度和效度的工具来测量满意度，有助于推进对家庭护理患者满意度定义的发展。
