Beer G M, Kompatscher P
Plastic, Aesthetic and Reconstructive Surgery Unit, Landeskrankenhaus, Feldkirch, Austria.
Aesthetic Plast Surg. 1993 Winter;17(1):73-5. doi: 10.1007/BF00455053.
The aesthetic plastic surgery patient represents a particularly sensitive and highly demanding client within the whole patient population. There is no doubt that a kind and understanding response to his problems and needs, which are often rather complex, contributes decisively to the establishment of a basis of confidence and it predominantly determines the further course of any interpersonal relationship with the surgeon. A kind response, i.e., positive interaction, signifies the complete acceptance of the patient, both verbally and nonverbally. The surgeon must be all ears to the requests and concerns and must attentively concern himself with all the patient's physical impairments that have grown into a problem. Positive interaction also means assessment and understanding of the patient's personality, including his self-image, his view of reality, and his present condition in order to choose correctly the suitable level of communication. Finally, positive interaction means the precise analysis of the patient's rational and irrational fears and his conceptions and expectations. There must be discussion of his wishes and the therapeutic and surgical possibilities in order to map out an acceptable path of treatment.
美容整形手术患者在全体患者群体中是一类特别敏感且要求极高的客户。毫无疑问，对其往往相当复杂的问题和需求给予友善且理解的回应，对于建立信任基础具有决定性作用，并且在很大程度上决定了与外科医生任何人际关系的后续走向。友善的回应，即积极的互动，意味着在言语和非言语方面对患者的完全接纳。外科医生必须全神贯注倾听患者的请求和担忧，并且必须悉心关注所有已演变成问题的患者身体损伤情况。积极的互动还意味着评估和理解患者的个性，包括其自我形象、对现实的看法以及当前状况，以便正确选择合适的沟通层次。最后，积极的互动意味着精确分析患者理性和非理性的恐惧以及其观念和期望。必须对其愿望以及治疗和手术可能性进行讨论，以便规划出一条可接受的治疗路径。
