Helping the helpers: the development of a critical incident stress management team through university/community cooperation.

Prehospital emergency services personnel often are exposed to high levels of occupational stress. Besides chronic stress, they can be involved in critical incidents, which cause a well-recognized set of overwhelming emotional reactions. If these reactions are not addressed promptly, emergency responders and their families can suffer further emotional trauma, and this can impair the ability of responders to care for patients in the field. A critical incident stress management team has been established through cooperation between the Charleston Division of the West Virginia University Health Sciences Center and emergency personnel in Charleston, as well as the rural countries in southern West Virginia. This team provides preincident education and postincident interventions for firefighters, police, emergency medical services, and on occasion, hospital emergency department personnel. This team can serve as a model for other such teams to organize to deal with this growing problem in the health care delivery field.