Yoo K H, Ashworth P M, Boore J R
Catholic University Graduate School of Occupational Health, Seoul, Korea.
J Adv Nurs. 1993 May;18(5):826-37. doi: 10.1046/j.1365-2648.1993.18050826.x.
A structured questionnaire was used to investigate the relationship between expectation and evaluation of occupational health nursing services as perceived by providers (nurses) and receivers (employers and employees) in the United Kingdom. The response rate was 66.55% (254) from nurses, 51.32% (194) from employees and 44.97% (170) from employers. Data from 144 triads of nurse, employer and employee were used to test 13 null hypotheses, which were all rejected. The strong positive correlation between nurses', employers' and employees' expectations and evaluations indicates that, on the whole, their expectations were met. However, there were differences in the extent to which this was so and the level of expectation varied between groups. Nurses perceived themselves as not meeting their high expectations as well in non-traditional (care-supportive) as in traditional (care-orientated) services. On the whole, employers had significantly lower expectations than nurses, except in the area of care and treatment. Employees had high expectations of preventive services, but their lower evaluations indicate that these were not met. Discussion of these and other findings suggests that employers need education on the value and scope of occupational health nursing, and a model may assist nurses' conceptual understanding of it.
在英国，使用一份结构化问卷来调查服务提供者（护士）和接受者（雇主和雇员）所感知的职业健康护理服务期望与评价之间的关系。护士的回复率为66.55%（254人），雇员的回复率为51.32%（194人），雇主的回复率为44.97%（170人）。来自144组护士、雇主和雇员的数据用于检验13个原假设，所有这些假设均被拒绝。护士、雇主和雇员的期望与评价之间的强正相关表明，总体而言，他们的期望得到了满足。然而，在满足程度方面存在差异，且不同群体之间的期望水平也有所不同。护士认为自己在非传统（护理支持性）和传统（护理导向性）服务中都没有很好地达到他们的高期望。总体而言，雇主的期望显著低于护士，但在护理和治疗领域除外。雇员对预防服务有很高的期望，但其较低的评价表明这些期望未得到满足。对这些及其他发现的讨论表明，雇主需要接受关于职业健康护理的价值和范围的教育，并且一个模型可能有助于护士对其进行概念性理解。
