全科医疗中的公民咨询。
Citizens' advice in general practice.
作者信息
Paris J A, Player D
机构信息
South Birmingham Health Authority.
出版信息
BMJ. 1993 Jun 5;306(6891):1518-20. doi: 10.1136/bmj.306.6891.1518.
OBJECTIVE
To examine the introduction of citizens advice bureau sessions into general practice.
DESIGN
Prospective survey of 150 consecutive attenders.
SETTING
10 Practices in south Birmingham that volunteered to participate.
OUTCOME MEASURES
The social characteristics of the population attending, the problems presented, the social security and other payments obtained, and the health problems mentioned during the sessions.
RESULTS
Advice requested covered the whole range offered by the citizens advice bureaus. Thirty nine of 150 attenders obtained payments totalling 58,300.58 pounds for year 1991-2, of which 54,929.58 pounds was recurring. People mentioning health problems were significantly more likely to be entitled to unclaimed benefits.
CONCLUSIONS
The provision of citizens advice bureau sessions in general practice is an effective way of providing advice on life problems and securing proper payment of benefits, particularly to patients with health problems. This service complements rather than detracts from other citizens advice bureau activities.
目的
研究将市民咨询局服务引入全科医疗。
设计
对150名连续就诊者进行前瞻性调查。
地点
伯明翰南部10家自愿参与的诊所。
观察指标
就诊人群的社会特征、提出的问题、获得的社会保障及其他款项，以及就诊期间提及的健康问题。
结果
咨询请求涵盖市民咨询局提供的所有服务范围。150名就诊者中有39人在1991 - 1992年获得了总计58300.58英镑的款项，其中54929.58英镑为经常性款项。提及健康问题的人更有可能有权获得未领取的福利。
结论
在全科医疗中提供市民咨询局服务是就生活问题提供建议并确保福利金正确支付的有效方式，尤其是对有健康问题的患者。这项服务是对其他市民咨询局活动的补充而非减损。
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