Gould R, Thompson R, Rakel B, Jensen J, Hasselman E, Young L
Nurs Manage. 1996 Feb;27(2):37, 40-1.
To ensure optimal utilization of RNs, the nursing care delivery system in a surgical nursing division assessed the tasks that could be delegated to ancillary personnel. Nursing assistants completed competency-based training and after six months, several positive outcomes were evident: dramatic decreases in overtime, improved patient care and increased patient and staff satisfaction.
