Czarnecki M T
Benchmarking Network, Inc., Houston, TX, USA.
J Nurs Care Qual. 1996 Apr;10(3):1-6.
Benchmarking uses measures of comparative performance to develop an understanding of what is possible and how others have achieved higher levels of performance. Companies measure each other's performance, identify the best performer out of a group, and then seek to identify and understand the practices that can improve both clinical and administrative operations. When a powerful consortium of Cincinnati businesses began addressing ways to lower the cost of employee care in a project known as the Iameter study, the University of Cincinnati Hospital joined the effort to identify and improve major cost factors. One aspect highlighted by this review is the length of stay in the neonatal intensive care unit (NICU). The results of the study were incorporated into an NICU early discharge program, which has had a number of positive effects in both patient care quality and cost containment.
标杆管理利用比较绩效指标来深入了解哪些是可行的，以及其他机构是如何实现更高绩效水平的。企业相互衡量绩效，找出一组中的最佳表现者，然后试图识别和理解能够改善临床和管理运营的做法。当辛辛那提的一个强大企业联盟在一项名为“Iameter研究”的项目中开始探讨降低员工医疗成本的方法时，辛辛那提大学医院也参与其中，以确定并改善主要成本因素。此次审查突出的一个方面是新生儿重症监护病房（NICU）的住院时间。该研究结果被纳入了NICU早期出院计划，这在患者护理质量和成本控制方面都产生了许多积极影响。
