Kosower E, Inkelis S, Seidel J
West Los Angeles Veterans Affairs Medical Center, USA.
J Biocommun. 1996;23(1):22-6.
An instrument for teaching and assessing interpersonal communication skills of physicians on the telephone was developed. A conceptual framework based on the acronym T.A.L.K. [Trust, Assert, Listen and K.I.S.S. (Know, Inquire, Solve, and Stroke)] was used for organizing 22 specific behaviors. Faculty gave feedback to residents using T.A.L.K. guidelines while listening to taped telephone calls of the residents T.A.L.K.ing with patients. A five-point scale enables the instrument to be used for skill assessment and program evaluation.
开发了一种用于教学和评估医生电话人际沟通技巧的工具。一个基于首字母缩写T.A.L.K.（信任、断言、倾听和K.I.S.S.，即知晓、询问、解决和安抚）的概念框架被用于组织22种具体行为。教员在听取住院医生与患者通话的录音时，根据T.A.L.K.指南向住院医生提供反馈。一个五点量表使该工具可用于技能评估和项目评价。
