Kosower E, Inkelis S, Berman N, Seidel J
West Los Angeles Veterans Affairs Medical Center, USA.
J Biocommun. 1996;23(1):27-31.
A telephone communication instrument, Telephone T.A.L.K. (Trust, Assert, Listen, and K.I.S.S.--Know, Inquire, Solve, Stroke), was developed for a pediatric residency program for teaching and assessment purposes. Residents had call reviews with faculty as an intervention. Eight residents had pre-intervention calls and 3 call reviews. At post-intervention, Trust and Listening skills showed significant improvement and Assert and K.I.S.S. near significance. Ranking frequencies of items for calls of 30 residents indicated which items to select for future teaching.
一种电话通信工具，即电话T.A.L.K.（信任、断言、倾听和K.I.S.S.——知晓、询问、解决、安抚），是为一个儿科住院医师培训项目开发的，用于教学和评估目的。住院医师与教员进行通话回顾作为干预措施。八名住院医师进行了干预前通话和3次通话回顾。在干预后，信任和倾听技能有显著提高，断言和K.I.S.S.接近显著水平。对30名住院医师通话项目的排名频率表明了未来教学应选择哪些项目。
