Davies A R
Jt Comm J Qual Improv. 1996 May;22(5):369-73.
The usefulness of patient feedback data depends in large part on the relevance and effectiveness of the feedback mechanism used-whether a satisfaction survey, focus group, or one-on-one interview. In the following interview conducted in March 1996, Allyson Ross Davies, PhD, MPH, discusses an approach for designing a patient satisfaction survey that will help organizations gather useful information for improvement activities and other organizational activities.
患者反馈数据的有用性在很大程度上取决于所使用的反馈机制的相关性和有效性——无论是满意度调查、焦点小组还是一对一访谈。在1996年3月进行的以下访谈中，公共卫生硕士、哲学博士艾莉森·罗斯·戴维斯讨论了一种设计患者满意度调查的方法，该方法将帮助组织收集有助于改进活动和其他组织活动的有用信息。
