Meister C, Boyle C
Department of Nursing, Columbia Northwest Medical Center, Margate, Florida USA.
J Nurs Care Qual. 1996 Jul;10(4):40-7. doi: 10.1097/00001786-199607000-00007.
At a 387-bed geriatric hospital in Montreal, Canada, a cross-sectional satisfaction survey was conducted on random samples of patients, families, families of deceased patients, and nursing staff. Using the same pretested structured questionnaire, the subjects were asked to rank (assign importance to) and rate (assign a rate of success to) 15 indicators of quality care. Significant differences both between and within the four groups were found on the perceived importance and rate of success of many of the indicators, supporting the primary hypotheses. Ethnicity and several sociodemographic covariates influenced the importance and rate of success assigned to the key indicators. The article discusses survey methodology issues as well as the integration of a satisfaction survey into an overall quality improvement program.
在加拿大蒙特利尔一家拥有387张床位的老年医院，对患者、家属、已故患者家属和护理人员的随机样本进行了横断面满意度调查。使用相同的经过预测试的结构化问卷，要求受试者对15项优质护理指标进行排序（赋予重要性）和评分（赋予成功率）。在许多指标的感知重要性和成功率方面，四组之间和组内均发现了显著差异，支持了主要假设。种族和几个社会人口统计学协变量影响了关键指标的重要性和成功率。本文讨论了调查方法问题以及将满意度调查纳入整体质量改进计划的情况。
